Superior functionality
Teams Phone delivers all the functionality
you'd expect from a phone system, and more.
Make and answer calls
Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.
Put calls on hold and transfer calls to a colleague.
Invite others
Bring someone else into your one-to-one or group call using the merge function.
Access voicemail
Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.
Transfer calls between devices
Whether on the go or at your desk, at home, or in the office, transfer calls from one device to another while on a call.
Transcribe your calls
Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the transcription afterwards.
Call routing
Route callers to specific teams or people who can help with a particular issue or question.
Screen pop
Automatically display the caller's Mercury record when an incoming call is answered by a consultant.
Microsoft Teams Calling Plans
Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator.
Devices to suit your needs
Use Teams through your PC and choose from a range of Teams-certified headsets—wired, Bluetooth, over-ear, or on-ear—to match your preferences. If you prefer, you can make and receive calls on Teams-certified phone devices with intuitive screens and control, or use USB or Bluetooth-enabled speakerphones for larger room size and participant count.
*Some features will depend on the Microsoft licences that you have in place. Our team can advise you.
